The Process: Pickup Checklist
Before walking out of the store wearing your new glasses, go through this 12-item checklist one by one: vision, comfort, lens specs, authenticity check, warranty card, and receipt. Once you leave China, adjustments and returns become very difficult.
Pickup Checklist
Before leaving the store with your new glasses, check off each item on this list. Once you leave China, adjustments and returns become very difficult.
1. Distance vision
Cover each eye in turn and read the eye chart 5 meters away. Both eyes should see clearly.
2. Near vision
Read your phone screen at 30 cm. Text should be sharp, with no need to squint.
3. No dizziness
Walk around for 5 minutes and go up and down stairs. If you feel dizzy or nauseous, the prescription may be too strong—ask for an adjustment.
4. No distortion
Look at straight lines (door frames, floor tiles). If lines bend or warp, the astigmatism axis may be wrong—ask for a recheck.
5. Pupil alignment
Your pupils should align with the optical center of each lens. PD errors cause eye strain and headaches. Check in a mirror that your pupils sit at the center of the lenses.
6. Frame comfort
The nose pads shouldn't pinch, the temples shouldn't press behind your ears, and the frame shouldn't slide down. If anything feels off, ask the staff to adjust it right away.
7. Lens spec check
Check the lens packaging: brand, index, and prescription (sphere SPH/cylinder CYL/axis AXIS) must match your order. Keep the packaging.
8. Lens appearance
Inspect carefully under strong light: no scratches, bubbles, coating defects, or chipped edges.
9. Brand authenticity check
Branded lenses have a scratch-off anti-counterfeit code you can scan. It should show "first query." If it shows multiple prior queries, the product may be fake. (Only branded lenses have these codes.)
10. Warranty card
Ask for the official brand warranty card, and confirm it's fully filled in with the store stamp, date, and lens serial number.
11. Itemized receipt
The receipt must list: frame model, lens brand/index/prescription, total price, store name, and date. This is your key evidence if you need to dispute anything.
12. After-sales commitment
Ask and confirm the after-sales policy: "free adjustments within 30 days, free remake if the prescription is wrong." Policies vary by store—get it in writing or noted on the receipt.